FAQs - Find answers to questions about car rental in Cyprus with SecRental.
What are the age requirements for renting a car in Cyprus?
To rent a car in Cyprus, you must be at least 21 years old and have a valid driver's license that you have held for at least three years. A small additional fee will be applied to young drivers under 25 years old, as well as to drivers over 70 years old.
What is a rental voucher?
Your rental voucher is your confirmation of car rental for a specific period under certain conditions. It contains all the important information, including the time, location for pick-up and drop-off, rental terms, contact details of the rental company, and the fixed total price in the local currency. Remember, when picking up the car, it is better to have the voucher with you in printed form or saved on a device.
When will I receive the voucher?
The voucher will be sent via email after the rental company confirms your reservation for the chosen car.
Where can I download the voucher?
The voucher will be sent via email after the booking is completed. You will be able to click on the link and download the voucher.
How long should I expect to wait for confirmation of my booking?
In most cases, the booking is confirmed within a few hours, but sometimes it may take up to 24 hours. We request confirmation from the rental companies for each booking to avoid any technical issues upon pick-up.
If the rental company does not confirm the booking?
If the rental company indicates that the requested car is not available for rental on the selected dates, we will contact you as soon as possible with alternative options. If none of them are suitable for you, we will cancel the booking at your request. The prepayment made with the card will be refunded within a period of up to 14 days (depending on your bank)
If the wrong flight number was provided during the booking or your flight has been rescheduled?
If your flight number has changed or if you made an error in the provided information, you should provide the updated information as soon as possible. Please write to us at the email address: email@example.com or contact the rental company directly.
Who provides the insurance?
Insurance is always provided by the rental company.
What is TPL insurance?
In case of a traffic accident company’s insurance covers damages suffered by the person whose car was hit by the renter’s car.
What does CDW include?
CDW provides coverage for the expenses of repairing the rented car.
CDW reduces your liability in case of an accident. Without it, you could be held responsible for the full cost of the rented car if it gets damaged or written off. With CDW, you won't have to pay the full repair cost but contribute up to the agreed level of repair.
Exclusions: repair/replacement of windows and tires, as well as damages to the suspension, roof, interior, windows, and side mirrors.
What is Theft Protection?
Theft Protection - provides protection against theft. It reduces legal liability in case of theft or damage caused as a result of an attempted theft or actual theft of the vehicle.
What does Full CDW insurance include?
The full protection package includes exemption from liability for additional damages, such as broken or cracked windows, damage to the oil pan of the car, protects against damages to the suspension, roof, interior, windows, side mirrors, and more.
What is the difference between a deposit and the excess fee (franchise)?
The excess fee (franchise) is the maximum amount of financial liability that the client has towards the rental company for damages or loss to the vehicle during the rental period.
Essentially, it works like this: if the vehicle is damaged, the extent of the damage is assessed, and the renter is obligated to compensate for the damage, but only up to the amount of the deductible specified in the contract. The remaining amount is covered by the insurance company.
On the other hand, a deposit is a refundable amount that the rental company may hold as a security measure. It serves to cover any additional charges that may arise during the rental, such as fuel costs, toll fees, or late return fees. The deposit is typically refunded to the client upon the safe return of the vehicle and settling any outstanding charges.
A deposit (security deposit) is required when renting a car to cover potential fines and fees during your use of the vehicle. Rental companies request a deposit to reduce their own risks. The deposit may be withheld in cases such as: damage to the car, returning the vehicle with an empty tank, returning a dirty car, exceeding the agreed-upon return date specified in the contract, or violating other terms of the agreement. The amount of the deposit largely depends on the car class.
When is the deposit returned?
If the car is returned in the same condition as it was rented, the deposit is fully refunded as stated in the contract. However, if the car is dirty or the fuel tank is not refilled, a certain amount may be deducted. Cash deposits are returned immediately upon the return of the vehicle.
The duration of the funds' release depends directly on the client's bank.
If the final amount on the account is not the full deposit, it is necessary to contact a company representative to determine the reason. It is possible that some damages or defects were identified during the inspection of the vehicle. It is worth noting that when renting a car, it is important to carefully inspect it and document any deficiencies.
What is a deductible?
A deductible is the maximum amount of financial liability that the client has towards the rental company for damages or loss to the vehicle during the rental period.
In practice, it works as follows: if the vehicle incurs damage, the extent of the damage is assessed, and the renter is obliged to compensate for the damage, but only up to the amount of the deductible specified in the contract. The remaining amount is covered by the insurance company.
How to cancel a reservation?
Please write to us at the email address: firstname.lastname@example.org
How can I modify a reservation before the start of the rental?
Please email us at: email@example.com.
We will check if the requested changes are possible and update your order. The final price may change. Please note that it may take up to 24 hours to process the changes.
What does «analogous» or «similar» mean?
Some rental companies allow booking only a specific "category" of car, rather than a particular brand and model. These companies group different cars in their fleet as "analogous" or "similar," and one of them will be provided to the client in practice.