Terms & Conditions

These Terms & Conditions apply to the website secrental.com

  • General provisions
    • 1.1. Secrental is a trademark of SECRENTAL LTD
    • 1.2. These Terms and Conditions (hereinafter – 'Conditions') apply to all the contents in this booking engine. Please read these Conditions before using this website. The use of this website indicates your agreement with these Conditions.
    • 1.3. Secrental may also modify these Conditions at any time and such a modification will take effect immediately upon posting the modified Terms & Conditions on this website. According to it, your further access or use of this website is deemed to be your acceptance of the modified Conditions.
    • 1.4. Secrental does not own or operate any car hire companies.
    • 1.5. Terms & Conditions between you and the rental car provider:
    • 1.5.1. Your car rental contract will be between you and the rental car provider. Terms & Conditions of the rental agreement are available on this booking engine when you select the car type and enter other relevant information.
    • 1.5.2. When making a car hire reservation on this booking engine you are bound by and deemed to have accepted the Terms & Conditions of the relevant rental car provider.
    • 1.5.3. Secrental is not a party to the contract between you and the rental car provider and has no responsibility or liability (directly or indirectly) to any party in respect of the Terms & Conditions of your contract with the rental car provider or any problems arising with the hired car pursuant to that contract or any other issues between you and the rental car provider.
    • 1.5.4. Secrental makes no warranty or representation in relation to any rental car provider or any car rented by any rental car provider. It is the rental car provider's own responsibility to provide you with a rental car rented on this booking engine.
    • 1.5.5. Secrental is not responsible and will have no liability if the rental car provider's Terms & Conditions available on this booking engine have been or are changed by the rental car provider.
  • Data Protection
    • 2.1. Secrental recognizes and appreciates the importance of responsible use of personal data collected on this booking engine.Therefore, Secrental is careful with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes.
    • 2.2. We are required to send your information to the rental car provider you have booked a rental car service with so that the rental car provider knows who you are and when you are going to use car hire services.
  • Reservation
    • 3.1. After a reservation is made, our operators will contact the car hire provider to confirm your reservation request. When your reservation is confirmed, Secrental will send you an email with the voucher (confirmed RESERVATION) within 24h-48h so that you have all the necessary information before your arrival. Please note that under certain circumstances, i.e. busy locations, this may take up to 3 days.
    • 3.1.1. Please have in mind that if you book a car less than 2 days before the start of your rental, in some cases the voucher may be sent to you at the last moment, 10 minutes before pickup time at the latest. It is a must for you to print the voucher in advance and show it at the pickup location.
    • 3.2. We cannot guarantee a specific make or model of the car. The car on your voucher is the most common vehicle for the class you've rented. At the time of a pick-up, you will be provided with a car model on your voucher if it is available. In all other cases, you will receive an adequate substitute or a free upgrade. In rare cases if you'd have to downgrade, you will be compensated accordingly and proportionally.
    • 3.3. Secrental uses your e-mail address only to send you a voucher. We use your phone number only to contact you if there are any questions with your reservation.
    • 3.4. Secrental recommends you to check the details of the reservation e.g. country, location and rental period thoroughly.
    • 3.5. You can amend your booking at least 48 hours before your rental is due to start.
    • 3.6. As a condition of your use of this booking engine, you guarantee Secrental that you will not use this booking engine for any purpose that is unlawful, prohibited or contrary to the Conditions.
    • 3.7. In particular, by proceeding to access this booking engine, you agree:
    • 3.7.1. Not to use it to make any speculative or false reservations.
    • 3.7.2. Not to use it to research rental car providers or their pricing.
    • 3.7.3. Not to use the name Secrental for commercial purposes without obtaining previously written permission from Secrental.
  • Cancellation, Non-refundable and Amendments
    • 4.1. Cancellation policy for Fully Prepaid Bookings and Deposit/Partially Prepaid Bookings:
    • 4.1.1. If you cancel your booking 48 hours or more prior to your pick-up, you will be refunded minus the cancellation fee of 60.00 EUR*. If your prepayment is less than 60.00 EUR*, you will not receive a refund.
    • 4.1.2. If you cancel your booking less than 48 hours before pick-up, you will be refunded minus the cancellation fee of 150.00 EUR*. If your prepayment is less than 150.00 EUR*, you will not receive a refund.
    • 4.1.3. If you cancel your booking less than 24 hours before pick-up, you will not receive a refund.
    • 4.1.4. No refund will be applied for unused rental days.
    • 4.1.5. You cannot cancel your booking if your rental has already started.
    • 4.2. Non-refundable The product is non-refundable in the following cases:
    • 4.2.1. You did not inform us about the cancellation of your booking prior to your pickup.
    • 4.2.2. You failed to pick the car up at the arranged time and date.
    • 4.2.3. You failed to provide the documentation that is required to pick the car up.
    • 4.2.4. You failed to provide a credit card with enough available funds and with the main driver's name printed on it.In all these cases, you will receive no refund of the money you have paid. The car rental company reserves the right to refuse the car to any customer who fails to arrive at the scheduled time and date with all necessary documentation and a credit card in the main driver’s name with enough available funds for the car’s deposit.If you’re picking your car up at the airport you can add your flight number when you’re booking a car so the rental company could track your flight and hold your car until you arrive if your flight is delayed.
    • 4.3. Amendments You can amend your booking at least 48 hours before your rental is due to start.Please note that if you decide to amend your booking you will be charged an Amendment Fee of 20.00 EUR. Please note that any amendment such as amendment of pickup or drop-off location, car group, rental period and driver’s personal details may affect rental price which may be different from what you paid initially.Please note: prices are based on the pick-up and drop-off times and dates that you arrange before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused hours or days.
    • 4.4. Refusal of Service/Force Majeure Secrental has the right to refuse service to any customer, and may cancel a booking with no refund or with partial refund, or delay a refund at any time for the following reasons: whenever necessary to comply with any law, regulation or government directive or request; or due to circumstances beyond Secrental control including acts of God, abnormal weather, outbreaks, epidemics, strikes, civil unrest, embargoes, war, and other force majeure events.
    • 4.5. Refund request, if you didn't pick up your rental car, please contact us at hello@secrental.com and specify the reason.Please note: For possible compensation in case of a flight delay or cancellation, please contact the airline. Please note that secrental.com is not responsible for flight schedules or any inconvenience or additional costs incurred by you as a result of the airline's actions.
  • Payment
    • 5.1. General provisions.The payment model for your reservation depends on the location and/or the rental car provider used. At all times you are responsible for payment of any additional services/ costs requested by you and you are responsible for any other service charges applied by the said rental car provider.
    • 5.2. Payment options:
    • 5.2.1. You make an advance payment at the time of booking and the balance is paid to the rental car provider on arrival.
    • 5.3. Payment methods.You must use a credit card in the driver's name. Major credit cards include: MasterCard and Visa. Secrental can't guarantee customer cash payments to be accepted by the rental car provider at the time of pick up.
    • 5.3.1. Secrental processes and settles payments in EUR
    • 5.4. Pre-Authorization. Your credit card must be approved for pre-authorization up to the maximum deductible amount before your rental. For this purpose you may use cards such as MasterCard and Visa. Please note that car rental providers do not accept VisaElectron, Maestro and Debit cards for pre-authorization. Please ask your bank if a certain credit card can be used for a car rental service as well as regarding the setting of a pre-authorization on it.
    • 5.5. The voucher supplied by Secrental is your proof of reservation. If the reservation is cancelled, the voucher is void. You must produce your voucher upon arrival at the rental counter. Failure to submit your voucher means you are forming a new contract between yourself and a car rental provider. It will charge you for a new reservation and you will not receive a refund from Secrental. Please note that Secrental is not responsible for overcharges if the voucher was not presented during the pick-up.
    • 5.6. All payments must be made in the pick-up country's local currency. The price you are quoted does not include currency conversion fees levied from your credit card provider.
    • 5.7. In case you decide to extend the rental period, specified in the Secrental voucher, after the collection of your rental car, you must make a payment to the car rental agency directly in accordance with the local rental rates.
  • Price
    • 6.1. General provisions:
    • 6.1.1. Secrental makes every effort to ensure that prices quoted at the time a reservation is made on this booking engine are accurate in all material aspects. Nonetheless Secrental reserves the right to amend the price quoted at the time a reservation was made in case of a manifest or patent error in the price quoted. Secrental will endeavour to notify the customer as soon as possible in case a price quoted at the time of booking is incorrect.
    • 6.1.2. In case of a price change quoted at the time of reservation the customer may choose to pay the amended price or alternatively the customer will be entitled to refund of the booking fee.
    • 6.2. In certain cases, but not always, the following may be included in the price:
    • 6.2.1. Unlimited mileage (unless otherwise stated) e.g. extra payment per km.
    • 6.2.2. Licence and fees, road tax, VAT, airport charges and 24h breakdown assistance.
    • 6.2.3. Insurance.Collision Damage Waiver (CDW) and theft insurance with Excess. CDW is also known as Loss Damage Waiver (LDW). Please note that not all vehicles include insurance. Other rental car providers have different insurance systems.
    • 6.3. What is not included in price:
    • 6.3.1. Additional Drivers.Each rental car provider has its own policy regarding additional drivers.
    • 6.3.2. Additional Extras – child seat, GPS, roof rack etc. All additional extras are on request and payable locally to the rental car provider when the car is collected. Please ensure you request all additional extras at the time of reservation. Secrental cannot be held responsible for requested extras which may not be available by the rental car provider.
  • Requirements for drivers
    • 7.1. Driver licence.You must produce a valid driver's licence for the country where the rental takes place. The driver's licence must have been issued at least 12 months before the pick-up date. In addition to the normal driver's licence, an international driving licence may also be required. Please note that the international driving licence is only valid, if supplemented by your normal driver's licence.
    • 7.2. Driver's age.Usually drivers must be aged between 21 and 75 inclusive. Other rental car providers have different age limits.
    • 7.3. Risk age.Young drivers are often less experienced and therefore could be more likely involved in an insurance claim. For this reason, if you are a young driver, rental vehicle providers will ask you to pay an underage driver fee.
  • Pick up and drop off
    • 8.1. Flight Information. For airport pick-up it is essential that Secrental receives the correct flight number and arrival time. You can do this either online or by phone. If this information is not available at the time of reservation, please ensure that you inform us at least 7 days prior to your departure, via email or by phone. Secrental takes no responsibility for a failed rental due to late or improper supply of this information. Failure to supply this information also alleviates the responsibility of Secrental.
    • 8.2. You will be required to show at the time of pick-up the valid driver's licence from your country of origin, valid passport and valid credit card with the main driver's name printed on it (whose name is specified in the voucher) to pay for the rental and block a security deposit. Please note that you may pay for a rental on Secrental with someone else’s credit card but you will be required to provide a credit card with the main driver's name printed on it at the time of pick-up.
    • 8.3. Secrental does not make a refund of any sum paid and does not take responsibility if the car rental company refuses to provide the car to a customer in any of the following circumstances:
    • 8.3.1. No show.
    • 8.3.2. Showing up late.
    • 8.3.3. Unused days.
    • 8.3.4. Additional services purchased locally.
    • 8.3.5. You failed to provide a credit card with enough available funds and with the main driver's name printed on it.
    • 8.3.6. If a customer was previously blacklisted by the car rental company.
    • 8.3.7. If a customer arrives at the car rental desk under the influence of alcohol or drugs.
    • 8.4. Secrental is not responsible for a car rental and does not accept claims/complaints if a customer picks the rental car up on his own initiative not from the car rental company specified in the car rental voucher.
  • Other provisions
    • 9.1. Parking Tickets and Traffic Violations.You are responsible for the cost of any parking violation and other penalties incurred during your contract period. The rental vehicle provider will charge your credit card for any parking tickets and/or traffic violations. You are also subject to payment of administrative fees.
    • 9.2. Breakdown Coverage. 24 hrs roadside assistance is included in the rates. Replacement vehicles may not be provided by the rental vehicle provider, depending on the reason of
    • breakdown.
    • 9.3. Complaints.All complaints and/or problems must be received in writing within 30 days from your drop-off date. Secrental cannot process complaints made outside of this period. If your complaint concerns the rental car provider, Secrental will inform you about your options and give you advice on a course of actions.
    • 9.4. All disputes and complaints shall be resolved in accordance with the legislation of the Republic of Cyprus.
    • 9.5. Fuel policy may vary in different countries.The main rule is that cars have a full tank of fuel upon rental and must be returned with the same status (unless otherwise stated in local Terms & Conditions of a rental car provider). If you return the car part full, you will be charged for the missing fuel at the end of the rental at the price determined by the car rental company.